Joseph P
MILLVILLE, DE | 2018 Chevrolet TahoeMay 3, 2023
Chris in the Hertrich Service Department exemplified the professional and personal care that we always receive at Hertrich. The air-conditioning issue in my Tahoe was investigated, the problem discovered, parts ordered and repair executed very quickly. As always, although I had never met Chris before, he made the experience like dealing with a family member instead of a disinterested car dealership service person. Great job, Chris and great job Hertrich.
Response from Hertrich Chevrolet of Salisbury
May 5, 2023Joseph, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Benjamin N
SNOW HILL, MD | 2021 Chevrolet EquinoxJanuary 26, 2023
Super quick service and courteous service reps helped make the experience very pleasant. I didn't have to wait very long and they took my car back immediately upon arrival. I'm very pleased with the service.
Response from Hertrich Chevrolet of Salisbury
January 29, 2023Benjamin, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Anthony B
ELLENDALE, DE | 2022 Chevrolet ColoradoJanuary 12, 2023
Muffy Records is our sales consultant. We have never met such excellence before! We will always tell anyone to go speak with her and all your professional staff. Hertrich Dealership is far superior to others! Thankyou very much! Sincerely Tony&Alice Bueti
Response from Hertrich Chevrolet of Salisbury
January 13, 2023Anthony, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Bibi L
FRUITLAND, MD | 2014 Chevrolet TraverseOctober 7, 2022
I had to take my car for a nois that was making I spend $5,000 for that problem and they had my car like for 2 month and pick it up and still has the same problem.. didn’t toked it back because I’m tired they only taking my money😡
Response from Hertrich Chevrolet of Salisbury
October 10, 2022We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (410) 202-8341 when you have a chance. Thank you, and we look forward to hearing from you.
Paul J
SELBYVILLE, DE | 2022 Chevrolet 1500 Silverado LTDSeptember 8, 2022
In and out in reasonable time
Response from Hertrich Chevrolet of Salisbury
September 11, 2022Hi, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
Alan B
SALISBURY, MD | 2018 Chevrolet 1500 SilveradoMay 12, 2022
Professional service in a timely manner.
Response from Hertrich Chevrolet of Salisbury
May 13, 2022Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Roger P
UTICA, NY | 2021 GMC 1500 SierraApril 22, 2022
Service manager ( Brittney ) was very helpful in solving our problems .
Response from Hertrich Chevrolet of Salisbury
April 24, 2022Hi, thank you for your kind review; we are happy to pass along your comments to Brittany here at Hertrich Chevrolet of Salisbury! Please don't hesitate to reach out if there's anything additional we can do for you.
Bob B
SALISBURY, MD | 2011 Chevrolet EquinoxDecember 3, 2021
Always good and reliable service.
Response from Hertrich Chevrolet of Salisbury
December 6, 2021Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
James G
EAST NEW MARKET, MD | 2018 Chevrolet EquinoxNovember 12, 2021
Great job
Response from Hertrich Chevrolet of Salisbury
November 14, 2021Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Kelly F
DELMAR, MD | 2018 Chevrolet 1500 SilveradoAugust 17, 2021
the oil change item on my invoice states that it includes dexos up to 5 qts, yet I was changed for 8 additional qts of oil. My vehicle only takes 8 quarts, not 13. I was told that 5 qts is not included its just something that is on the invoice?
Response from Hertrich Chevrolet of Salisbury
August 17, 2021Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Hertrich Chevrolet of Salisbury (410) 202-8341
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