Reviews

Timely service appointment for an oil change and sensor replacement. Thank you. Kathy Lane

The service rep was excellent and the work done was on time and completed.

Everything was explained, and completed

Kiana Rogers was very helpful. She went the extra mile for me. I highly recommend her.

Fast and great service!

great service, no problems

Great service

Kyle was great- he was concerned about my safety with the shape my tires were in- he got me new tires same day and made sure I had shuttle service - glad to have him as my service advisor!!

Excellent customer service! Staff was cordial, knowledgeable, and kept me updated pertaining to my service. In addition, I was pleased with the cost and time of my service. An absolute great experience!

I’m not sure what exactly I have done to upset this dealership, but over my last several visits to the service department, I have experienced more and more complications with the customer service side of the process. Unfortunately, this most recent visit was by far the worst experience I have had. My concerns began on Monday, August 10, when I visited the dealership to schedule an oil change. At the time, the dealership was advertising a promotion that allowed customers to purchase a prepaid service plan covering a limited number of oil changes and services over the next two years. I asked the service advisor for additional information about the promotion but was unable to get a clear or accurate explanation of how the plan worked. I left the dealership and later looked into the promotion myself. When I returned for my scheduled oil change on August 17, I asked about purchasing the plan. At that point, I was told that I could purchase it, but I could not use it toward that day’s service because it was considered a prepaid plan. This was frustrating because I had specifically asked about the promotion when I scheduled the appointment the week before. Had the information been properly explained at that time, I could have purchased the plan in advance and avoided the issue altogether. The experience became even more frustrating when the courtesy shuttle driver arrived at my place of employment to pick me up and simply honked the horn to indicate they were outside. Prior to the driver arriving, I received no phone call informing me that my vehicle was completed. I also received no call regarding the status of my vehicle, any concerns identified during the service, or to let me know that transportation was on the way. When I returned to the dealership, I asked to speak with the service manager so I could address my concerns directly. Unfortunately, the manager was unavailable. Since then, I have not received a follow up call from the dealership regarding my concerns. To be clear, I did not have an issue with the actual oil change or the explanation of the service that was eventually provided. My concern is with the overall customer service experience and the lack of communication and follow through. This is especially disappointing because this does not feel like an isolated incident. During my last several visits, there have been repeated issues involving communication and customer service. I would appreciate someone from management reaching out to discuss these concerns. I have continued to bring my vehicle to this dealership for service, but experiences like this make it increasingly difficult to feel valued as a customer or confident in returning for future service.